FAQ

Frequently Asked Questions

• What is the process for admission?

  Once a potential client completes and submits the Pre-Admission Forms, an appointment is scheduled and the individual begins the evaluation process. From these evaluations, a determination is made as to the potential client’s needs and a preliminary care plan is developed.

• How long should I expect treatment to last?

  This is a complex question because there are many variables that factor into length of treatment. However, one can generally expect to be in the program from six months to one year, depending on the severity of the injury, compliance, and how well the individual engages in treatment.

• What are Care Conferences?

  Care Conferences function to bring as many members of the treatment team together as possible, such as case managers, vocational rehabilitation counselors, insurance adjusters, and family members. During these meetings the client’s progress is discussed and possible alternatives to the treatment/care plan are discussed by all members involved. Family members are encouraged to participate and share what they observe while the client is at home.

• Who should be contacted if there is a question, concern or problem?

  This is dependent on what the question or problem is. If the question is regarding an administrative issue, say insurance for example, one should contact the biller. If the question is medical in nature, one would direct that question to the physician or the staff nurse. All other questions or concerns should be directed to the clinical coordinator.

• How often will I attend therapy sessions?

  This is decided on a case-by-case basis. Since each client’s treatment is customized to serve their needs, it varies from client to client. Some clients may require attendance five days a week, while others may only attend once or twice a week.

• What insurances do you accept?

  We accept auto insurance and worker’s compensation. In addition, for those without insurance, we are willing to work with you on a private pay basis.